Hearing Services

The Australian Government Hearing Services Program

This page provides a basic summary of the Office of Hearing Services, and its function in running The Australian Government Hearing Services Program.

New Client Application Form

Commencing in November all New Clients to the Australian Government Hearing Services Program will be required to use the New Client Application Form. You can download a copy of the form from the link provided below or order it electronically on the online order form.

New Client Application Form

Clinical Pathway Initiative Update

A Special Edition of the Service Provider e Bulletin was released during May discussing issues and providing content related to the Clinical Pathway Initiative. Service Providers can access this content by clicking on the link below.

Clinical Pathways Initiative

Rehabilitation Plus

All references and information relating to Rehabilitation Plus are accessible on the secure site. To access this information please use the link provided.

Rehabilitation Plus Content

General Contact Details

Telephone number: 1800 500 726
Telephone Typewriter (TTY): 1800 500 496
Email: hearing@health.gov.au

Branch Structure

Office of Hearing Services Branch

• Business Liason and Client Services Section
• Clinical Support Section
• Quality Assurance Section
• Strategies and Support Section

Please refer to the link provided for a detailed breakdown of the branch structure and the responsibilities and functions of the Sections within the branch.

Office of Hearing Services Branch Structure

Our Purpose

The Office of Hearing Services manages the issuing of vouchers for eligible clients to access hearing assessments and devices from hearing service providers of their choice. It also administers the provision of hearing services for eligible clients with special needs

It is responsible for:

• assessment of client applications for hearing services and provision of vouchers to eligible clients;
• accreditation of hearing services providers (companies, partnerships, or individuals);
• development and monitoring of standards for clinical services;
• providing support to clients, practitioners and providers;
• coordination of quality assurance measures; and
• providing advice on policy and strategic directions for provision of hearing services.

Major Areas of Work

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Hearing Services (Voucher) Payments

Payments are made to hearing service providers for the delivery of services under the voucher system to eligible clients. The services include hearing assessments, the cost of the hearing device and its fitting, and the government contribution to the maintenance and repair of hearing devices. Eligibility requirements to receive the services are as follows:

Australian Citizens and Permanent Residents 21 years or older and in receipt of:

• a Pensioner Concession Card;
• receiving Sickness Allowance from Centrelink;
• the holder of a Gold Repatriation Health Card (DVA) issued for all conditions;
• the holder of a White Repatriation Health Card (DVA) issued for conditions that include hearing loss;
• a dependent of a person in one of the above categories;
• a member of the Australian Defence Force; or
• undergoing an Australian Government funded vocational rehabilitation service and you are referred by your service provider.

Hearing Services - Community Service Obligations

Funds are allocated to Australian Hearing for the delivery of services under the Community Service Obligations to meet the hearing needs of special needs groups. Special needs groups include:

• all children and young adults under 21 years of age (including replacement of cochlear implant speech processors);
• eligible complex adult clients;
• eligible indigenous clients;
• eligible clients who live in remote areas; and
• an Aboriginal person or Torres Strait Islander who is over 50 years; or a participant in a Community Development Employment Projects Program.

Clients under these categories receive the same services as those provided to voucher clients but receive additional services to address their specific needs.
In addition, funds are allocated for research undertaken by the National Acoustic Laboratories.

Our Coverage for Services

The Office of Hearing Services oversees at present around 200 contracted Hearing Service Providers that operate in all states and territories in the country in almost 2,000 Permanent, Visiting and Remote sites. To find out where service providers are in your area use the link provided below.

Where to find a hearing service provider

Our Publications

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Please use the links below to access the most frequently used information resources on the program.

Voucher Application Form for New Clients (PDF 123 KB)

Hearing Services Information Booklet (PDF 298 KB)

Hearing Services Devices Booklet (PDF 298 KB)

Understanding the Australian Government Hearing Services Program (PDF 58 KB)

Service Charter for Clients (PDF 537 KB)

Sample Voucher (PDF 487 KB)

If you are unable to access any of the downloadable material presented on the page please contact the Office of Hearing Services at: hearing@health.gov.au and a copy will be provided for you.